Linux Support Team

Linux Support Team

24x7 Dedicated Support

  • One senior manager
    Two Level 3 Tech
    One Level II/Level I tech
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

Hosting Support Plan

  • One Level III
    Three Level II/Level I Techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

24x7 Semi-Dedicated Support

  • One Senior Manager
    One Level III
    Two Level II/Level I Techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

24 x 7 Shared Support

  • One Senior Manager
    Three Level II/Level I Techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

Linux Support Team- 24 x 7 Shared Support Team

  • Four Level I/Level II Techs
  • Unlimited number of tickets*
  • 30 mins response time
  • 4 hours resolution time
  • Live Chat Handling*
  • Server Monitoring
  • *Will be done as priority from different team

Weekend Support

  • Unlimited number of tickets
  • Level 1 to Level 3 Techs
  • 30 mins response time
  • 4 hours resolution time
  • Server Monitoring

Good Night Plan

  • Night Only Plan
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time

24x7 Dedicated Datacenter Support

  • One senior team manager
    Four Level III
    Four Level II/Level I techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup

  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery