Linux Support Team

Linux Support Team

24x7 Dedicated Support

One senior manager
Two Level 3 Tech
One Level II/Level I tech
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

Hosting Support Plan

One Level III
Three Level II/Level I Techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

24x7 Semi-Dedicated Support

One Senior Manager
One Level III
Two Level II/Level I Techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

24 x 7 Shared Support

One Senior Manager
Three Level II/Level I Techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup
Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery

Weekend Support

Unlimited number of tickets
Level 1 to Level 3 Techs
30 mins response time
4 hours resolution time
Server Monitoring

Good Night Plan

Night Only Plan
Unlimited number of tickets
30 mins response time
4 hours resolution time

24x7 Dedicated Datacenter Support

One senior team manager
Four Level III
Four Level II/Level I techs
Unlimited number of tickets
30 mins response time
4 hours resolution time
Initial Server Setup

Server Hardening
Server Optimisation
Server Monitoring
Server Backup
Data Migration
Disaster Recovery
Mysql Crash Recovery